Excellence in Customer Service

Posted on October 30, 2015, updated on February 11, 2020 by admin

The information was up to date and the examples given are ones I can use in my job. I was very pleased. Thank you!

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Testimonials

The program was well thought out, focused on problem areas, and how to make improvements.

Mgr, Customer Service Training

I received a promotion because of my participation in ‘Leadership Journey.’ When I am faced with challenges, I am now able to use a process to overcome these challenges rather than a ‘quick fix.’

Leadership Graduate

The Program was well thought out, focused on problem areas, and how to make improvements.

Mgr, Customer Service Training

I found it very eye-opening to help working with my coworkers on a day-to-day basis.

Team Building

I could not have asked for better instructors. Lombardi and Rafferty conducted themselves very professionally.

Leadership Program Participant

Your examples focused on our specific organization – very relevant and inspirational.

Knowlton Technologies

You both were an inspiration. Thank you! Expert trainers who kept the audience well organized.

Participant, Professional Writing & Critical Thinking, Defense Ammunition Center (DAC)

Covers many different aspects of what fosters critical thinking; Personalities, barriers, methods to dispel bad environment for creativity and actual tools for critical thinking. Real examples that are relevant to our jobs.

Creative/Critical Thinking

The information was up to date and the examples given are ones I can use in my job. I was very pleased. Thank you!

Excellence in Customer Service

Provides ideas for solutions to today’s leadership challenges.

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