We achieve amazing results –  we care about your organization and build upon your successes.

Founded in 1998 by Melanie Upson, Cortel Improvement, LLC is a full-service management consulting and training organization. She alone has over 30 years senior experience in Human Resources (HR)/HRD, and Organizational Development (OD) with clients from: manufacturing, government, professional, commercial, and non-profit organizations.

The Cortel cadre of professionals are successful business people, dynamic trainers, and engaging consultants. Cortel Improvement, LLC provides a wide range of professional services to include:

Training and Development, One-on-One Coaching, Individualized Assessments, Needs Analysis, Team Building, Leadership Retreats, Supervisory/Management training, Strategic Planning, Succession Planning, Facilitation/Mediation, and Consulting.

Cortel Team

  • Melanie, President and Founder – a global trainer, skilled consultant, and HR manager specializing in Organizational Transformation, Leadership, Coaching, Teambuilding, and Change Management. She offers customized and proven hands-on solutions to enhance your workplace culture.

  • Jim, Vice President, Major General, US Army (Ret.) – an experienced executive who is seasoned at leading complex organizations through transformation and change. His expertise lies in business operations, strategic planning, leadership and management, critical thinking, coaching, mentoring, and counseling.

  • Jennifer is the Office Manager and point person for all accounting functions, assessment tools, employee surveys, 360 degree feedback, and management coaching profiles. She possesses superb communication and organizational skills. Jen is an excellent program designer, organizer of professional training seminars, materials, and visual presentations. She is the webmaster and is responsible for office equipment, supplies, and technology.

  • Sheila, Senior Trainer – experienced in written and oral communication skills, she uses a comedic approach to help audiences master their written, briefing, and presentation skills. She has published guides for technical writing and editing.

  • Lynzee serves as the Researcher and Marketing Strategist. Lynzee, as Cortel’s representative with multi-media, oversees the development of support materials in the areas of marketing, communications and public relations.

  • Nicole augments the Cortel team with her exceptional research abilities. She is highly skilled in communications and provides many interactive solutions to the team. She ensures the vitality of the Cortel team and its brand identity to organizations around the world.

  • Krystal is a true asset to the Cortel team with her strong financial background and knowledge of processes. Krystal has implemented many effective processes for the accounting and invoicing needs of Cortel. She is an expert at Standard Operating Procedures (SOP) documentation and enhancing workflow.

Proud member of the following organizations: