This program is loosely based on the bestselling book entitled Crucial Conversations, which through intriguing vignettes will help people navigate even the toughest conversations with others – both professionally and personally.
A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations when handled poorly (or else ignored) will probably lead to strained relationships and poor outcomes.
Being able to charter a course with crucial conversations is life changing! Avoid the ‘suckers choice,’ map out what you want for the other person in any conversation, and analyze your personality/reactions under stress are all key elements to get your started down a much better path.
When you get ‘stuck’ because you are either afraid you will lose it or retreat altogether, staying focused on one’s emotional intelligence is the first step to success. With any kind of problem or strained relationship, you must be able to speak honestly and respectfully with nearly anybody about almost anything.