Positive Solutions to Conflict Resolution
Dramatically improve challenging relationships.
We will explore the Don’ts such as: don’t jump to the defensive; don’t point finger; don’t talk behind people’s back; don’t take things personally, etc. Participants will learn foolproof and emotionally intelligent techniques and strategies that can easily be applied to ensure tension, negativity, or conflict does not get worse or out of hand. A few of these techniques are things like active listening, letting the other person explain themselves, maintain a calm tone, show a willingness to compromise, broken record, etc. just to name a few.
Manage conflict rather than it managing you! Participants will discover how to best recognize the causes of interpersonal conflict, become aware of emotional triggers, and prevent explosive or underlying situations. Conflict is all around us, yet most people try to avoid it because they don’t believe they have the skills to manage disagreements positively and proactively.
Conflict does not need to exist due to its disruption of teams, communication, and productivity. Participants will decipher the difference between conflict that promotes growth among co-workers versus that which creates frustration, eventual tension and conflict. Participants will learn to resolve conflicts effectively in order to gain personal and professional growth. In many cases, effective conflict resolution can make the difference between positive and negative outcomes.