Supervision Essentials


Leadership Training


Supervision Essentials (Supervisory Enhancement Training)


Who will benefit most from this training?
  •  New Supervisors & managers with less than two years experience.
  •  Aspiring/soon-to-be promoted supervisors.
  •  Experienced supervisors with little or no formal supervisory training.

This training program which has myriad variations (see explanation at the bottom) is designed to enhance the skills of first-line supervisors.  At the conclusion of training, participants will feel more confident in their role as a supervisor to: set goals, direct daily activities, communicate effectively, integrate new people, manage change, motivate staff, delegate, resolve conflict, coach and counsel toward heightened performance, and deal with personnel challenges.


I. Successfully Integrate New People into your Team or Area

  • Motivate and inspire your entire team through words and actions.
  • Build excitement about your organization and processes (explain goals & culture).
  • Build upon different learning/communication styles.
  • Empower the younger generation by enlisting their creative spirit and fresh perspective.
  • Merge the younger (inexperienced) and seasoned workers onto one productive team.
II. Encourage Openness to Change and Reduce Negativity
  • Using the 4-step model, understand how people can more readily accept changes.
  • Using the 6-prong communication approach, expedite small and large changes.
  • Reduce negativity in others by first recognizing what may be the underlying issues.
  • Conquer negativity by addressing the issues and frustrations as they occur.
III. Plan and Delegate with Ease
  • Keep people on target with your goals, expectations, projects and tasks.
  • Use situational leadership techniques to bring out the best in all your workers.
  • Determine ways to continue to motivate through effective delegating and cross-training efforts.
IV. Enhance your Communication Strategies
  • Learn assertive win-win communication techniques.
  • Flex your style to bring out the best in aggressive and/or passive people.
  • Defuse passive-aggressive tendencies which may undermine your authority.
  • Build awareness about body language to size people up and not give yourself away.
  • Use the method that fits your environment – weekly meetings or more 10 minute meetings.
V. Email: Ensure your Message is Clear Every Time
  • Apply simple rules to ensure your emails will be easily read and comprehended.
  • Avoid the Email faux pas that annoy and confuse others.
  • Be succinct, clear, and orderly – yet display personalization.
  • Avoid words and misspellings that could undermine your professionalism.
VI. Enhance Teamwork
  • Understand how and when to pull people aside – defuse early and often.
  • Use the “Animal Instincts” Assessment tool to expose the four basic personality styles, yours and theirs.
  • Learn different approaches when delegating and cross training depending on the style.
VII. Resolve Conflict by handling Difficult (Toxic) People
  • Recognize the signs of potential conflict and intercede before it escalates.
  • Understand how and when to pull people aside – defuse early and often.
  • Use fantastic conflict-defusing techniques: broken-record, fogging, specific question, acknowledgment, if-then, etc.
  • Detoxify the toxic people by using 8 survival strategies.
  • Learn to mediate like a pro.
VIII. Coach and Counsel to Enhance Individual Performance
  • Use a 10-step coaching model to achieve higher job performance.
  • Provide immediate feedback regarding positive and corrective feedback.
  • Ask open-ended questions to help create a positive partnership.
  • Empower your employees: close any gaps between current and future performance.
  • Develop and apply the skills of coaching through case study, role play, and discussion.
  • Use a 4-step process every time you discuss performance (performance counseling).
Cortel offers multiple versions of this program. The specific program that is customized for you is determined by the specific needs of your organization and your desired outcomes.  All Management and Supervisory Programs are custom designed to meet the specific needs of your organization.


Supervisory training may be offered as:

  • A phased program conducted over the course of weeks or months.
  • One-week program.
  • 2-3 day programs (supported by follow-up sessions).
  • Other options are available upon request.