Phased Management & Supervisory Development


Part I – Shaping the Future Together (Creating a Culture of Change)

              Keeping positive momentum and setting the foundation for the next three sessions

Your leadership team will gain important perspective about their collective role to enhance the workforce culture across and throughout the Air Station.  The leadership team being trained together will explore the type of organizational culture they desire moving forward.  They will brainstorm which improvements are necessary in order to achieve their goals for a better workplace culture.  Participants will learn strategies for greatly expediting initiatives and changes as a leadership team. And this includes breakdown barriers (silos) between departments that deter trust and teamwork.  Participants will be clear at the end of the training that culture change can only shift by bonding together at the top and as a leadership body.

Is a positive tipping point possible?  Absolutely, if leaders and supervisors are willing to ‘dare greatly’ and bond together toward around a ‘true senses of urgency.’  Using individual assessments and Goldman’s tenets on creating a ‘tipping point,‘ the leadership group will discover their role in making positive things happen.  A warning:  It could involve making decisions about certain employees who may be bogging down teamwork, good service, and productivity.

Participants will discover techniques to inspire their workforce to apply change management in a way that makes the most sense while getting excited about initiatives.


Part II – Leading Heightened Motivation and Accountability

               Win-win communication, on-boarding that integrates, and inspired teamwork

Leaders will discover strategies to enhance how they motivate individuals and teams.  Communicating in a win-win way about what their organizational goals and performance expectations is a good first start.  Participants will gain confidence in how to navigate critical conversations and remain calm under pressure even when emotions are running high.  They will be able to immediately apply successful onboarding techniques that quickly integrate people onto a team and into an operation of accountability.

They will learn techniques for inspiring greater teamwork by exploring their own style as compared to others whom they are leading.  Through the use of Cortel’s assessment, “Animal Instincts,” participants will better be able to integrate their own style with that of others through an engaging and enjoyable experience.


Part III – Empower, Delegate, Coach, and Provide Feedback (Positive & Constructive)

Participants will hone their current skills and feel more comfortable coaching and providing regular feedback, even when uncomfortable with the situation.  Providing solid feedback to the workforce is one important element to holding people accountable and modifying unwanted behavior.  It requires excellent communication skills, engagement, candid feedback—all geared at achieving employee ownership of greater achievements and responsibilities.

Leaders will refine their current skills as they relate to their workforce, they will identify roadblocks that prevent them from providing proper feedback, and learn specific tactics for overcoming those obstacles.  Participants will gain from the Cortel dialogue scripts, which are provided as part of this training.  Based on the tenets of the training program, leaders will then design their own process and approach to best navigate various situations.

Participants will discover that proper delegation, empowerment, and accountability all require clear communication, follow-through, and feedback.  True empowerment is essential when ensuring that delegated tasks and projects are accomplished on time, with quality, and in collaboration with other players.


Part IV – Dealing with Negativity, Conflict, and Toxic People

Leaders as participants will build confidence on ways to use techniques that defuse difficult situations, negativity, and toxic behaviors.  They will explore how to avoid the most common organizational train wrecks by first developing neutralizing strategies that really work!

Participants will discover some of the common root causes for where negativity begins in the first place.  Negativity left unchecked eats away at motivation, morale, and teamwork; it can also have a damaging impact on individuals, workgroups, and organizations.  Leaders will understand their responsibilities to effectively deal with (and not ignore) sabotaging personality types that can create a cancer all around them.  This training program provides participants with tools and techniques for dealing with conflict head on and each toxic personality style.